Student Support Services

Academic Support

Ironwood Institute is committed to ensuring students have ongoing access to resources that will best equip them for success during their enrolment. If you require academic support your first port of call will be your educator.  They will be able to assist with everyday issues such as where to locate additional resources and academic writing guidance. 

If you require additional academic support Ironwood will refer you to

You can seek academic assistance through our Academic Hotline by:

  • Academic writing tuition
  • English reading, writing, listening, and speaking support

Our support services are available for all of our students, making your learning experience just that little bit easier. We will support you through your studies and we will provide you with quality training to support your career ambitions.


All students are required to attend an orientation session at Ironwood (sessions are held monthly). Activities last a few hours and are designed to engage students through academic and social activities, and individualised attention. The student support staff work to understand the specific needs of their students, to help them settle into their new environment, learn to study effectively.

Student Services

Inquiries about enrolment, student ID cards, timetables, or course guides are managed by the Student Support Team. Please call the office on 08 8227 0300 and one of our team members would be more than happy to have a discussion.

External Support Services

Ironwood Institute has an extensive list of external support services available to support our students.  Please download the full list for details:

Student Support Services

Overseas students require certain support services as they are living and studying in an unfamiliar environment. Ironwood provides access to certain services to ensure the mental and physical wellbeing of their overseas students.

Ironwood provides a key requirement of our support services to all international students with an Orientation program that is run every month. This orientation program covers topics such as:

  • support services available to assist overseas students to help them adjust to study and life in Australia;
  • English language and study assistance programs;
  • any relevant legal services;
  • emergency and health services;
  • the registered provider’s facilities and resources;
  • complaints and appeals processes;
  • requirements for course attendance and progress, as appropriate;
  • the support services available to assist overseas students with general or personal circumstances that are adversely affecting their education in Australia; and
  • services overseas students can access information on their employment rights and conditions, and how to resolve workplace issues, such as through the Fair Work Ombudsman.

Ironwood provides free of charge, access to a range of services that are either given in-house or access to affordable external providers. These services may be:

  • English and academic support services;
  • tutoring support;
  • study skills centers;
  • counselling and mental health support;
  • career services;
  • housing and tenancy services;
  • financial support services; and
  • health and disability services.

If you require more information or have a specific inquiry, please send an email to studentsupport@ironwood.edu.au

For detailed information please refer to the Policies and Procedures page.

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