FAQS

Once you submit the course application form, the Institute will contact you to assess your eligibility for subsidised training.

You can check your eligibility for subsidised training at https://providers.skills.sa.gov.au/Deliver/Student-eligibility-for-subsidised-training

You can apply for credit transfer or recognition of prior learning (RPL) at application time by ticking the box in the application form for enrolment that you would like to apply. Ironwood Admissions will send you a Credit Transfer form or RPL form at the time of enrolment. You will need to show original transcripts to obtain course credit. Ironwood will finalise your application for course credit or RPL at the time of enrolment. The duration of your course and timetable will be adjusted based on the course credit or RPL granted.

Normally, Ironwood reduces the fee for the units transferred through course credit or RPL. However, an admission fee may be charged for it.

Students can view their results through our student portal, meet directly with your trainer or, student services at studentsupport@ironwood.edu.au

Students can lodge an academic appeal free of cost through the Institute’s complaints and appeals process located at Policies and Procedures

Students are given 2 attempts at any piece of assessment unless the student is sick on the day of the assessment and submit a medical certificate dated on the day of absenteeism as evidence.

You are eligible to receive your transcripts, certificates of attainment, and course completion letter if you have successfully completed your course and paid all the fees.

Yes, you can defer or suspend your studies by submitting a deferment or suspension application form. Ironwood Institute will review your application in line with our deferral, suspension, and cancellation policy and procedure located at Policies and Procedures

Please update your contact details with Ironwood within 7 days of the change. You can do this by notifying reception or through the online student portal.

You must notify your trainer and reception of your absence as soon as possible.

You must contact student support services at studentsupport@ironwood.edu.au and discuss with one of the finance officers for available options.

All students have a right to say anything that affects their studies.  We recommend that students speak firstly with the person/s with whom they have a complaint or want to appeal. Otherwise, students can choose to speak to student support services, send an email to studentsupport@ironwood.edu.au, fill out a complaint or appeal form which is available on our website or at the campus, or provide feedback into the feedback box located by the student notice board, raise the matter through the Student Council.  For the policy and procedure on our complaints and appeals please go to Policies and Procedures

You can access more information at the following link: Useful Forms and Links