Policies and Procedures

International Student Forms and Policies

Find quick links to our policies and procedures, as well as useful forms for international students below.

An overseas student’s enrolment can be deferred, suspended, or canceled. This may be initiated by either the overseas student for compassionate and compelling circumstances, or the Ironwood Institute for an overseas student’s breach of visa conditions, failure to pay fees, misbehaviour, or other condition listed in a registered provider’s policy.

This form is to request a deferral, cancellation, or withdrawal from studies from the qualification in which you are currently enrolled. If you wish to cancel or withdraw from your studies please complete this form, submit it to the Institute, and make an appointment with Student Services. Canceling or withdrawing from a course is a serious decision and requires supportive documentation which Student Services and advise on.

Ironwood believes that complaints and appeals handling are a fundamental component contributing to the provision of quality service. Ironwood is committed to providing access to a fair and impartial complaint resolution process. This policy outlines how Ironwood will respond to student complaints and academic appeals for domestic and international students.

Students should refer to the Terms and conditions of the Refund Policy for information about refunds.

The personal information you supply and consent to be contacted about is to be used by Ironwood regarding this form for study at the Institute. Ironwood Institute collects information on this form and during your enrolment to meet its obligations under the Data Provision Requirements 2012 of National Vocational Education and Training Regulator Act 2011 and Education Services for Overseas Students (ESOS) Act 2000.

All students have the right to access their file held by Ironwood and may also request that updates be made to incorrect information or out of date. For complete details refer to Ironwood Institute’s Privacy Policy

Ironwood Institute has adopted a refund policy that is fair to students who have valid reasons for requesting refunds and the refund processes for students are quick and streamlined. Ironwood’s refund policy observes the principles outlined in the Education Services for Overseas Students Act 2000 (ESOS Act), National Code 2018, and Tuition Protection Service (TPS).

Details concerning the scope of the Ironwood Institute Refund Policy are to be disseminated to prospective students before contractual arrangements being made. This dissemination is in the form of the Student Handbook, Application for Enrolment, and Letter of Offer.

Ironwood refund processes and the availability of complaints and appeals processes do not remove the right of the student to act under Australia’s consumer protection laws.

Ironwood Institute will accept and mutually recognise the outcomes of any other Registered Training Organisation (RTO) ensuring mutual acceptance throughout Australia of the qualifications and Statements of Attainment awarded by other RTO’s or AQF authorised issuing organisations.

Certification documentation must be presented as either originals or certified copies of an original. Certified copies must be signed by an authorised signatory or Director Ironwood Institute to verify authenticity. Original Certification documentation will be returned to the applicant.

Recognition of Prior Learning (RPL) means an assessment process that assesses the competency/s of an individual that may have been acquired through formal, non-formal, and informal learning to determine the extent to which that individual meets the requirements specified in the training package or VET accredited courses.

In accordance with the National Code 2018, Ironwood will not seek to enrol a student wishing to transfer from another registered provider before the student completing six months of their principal course of study unless the student has obtained official release from his/her education provider.

Students wishing to apply for release from Ironwood before they have completed six months of their principal course must read the Transfer between providers policy and procedure. The Department of Home Affairs also provides important information about changing courses and education providers. https://immi.homeaffairs.gov.au/change-in-situation/study-situation

Ironwood Institute is committed to providing students with a safe and supportive study environment. Students enrolled at Ironwood Institute will share classes and facilities with staff and other students. It is expected that students will behave in a manner that is acceptable to the wider Institute community.

Ironwood Institute values:

  • difference and diversity
  • respect and cooperation
  • tolerance
  • academic debate
  • freedom of expression balanced with social responsibility

All students enrolled at Ironwood Institute are always required to maintain an appropriate code of conduct. Where behaviour is deemed to be improper or inappropriate as outlined below, Ironwood Institute will take appropriate action. While on the campus of Ironwood Institute or engaged in any Ironwood Institute-sponsored activity, all students, staff, contractors, and visitors are expected to behave in a considerate and courteous manner when dealing with other staff, students, and members of the public.

The objective of Ironwood Institute’s Code of Conduct is to promote an environment in which students develop a positive and responsible attitude towards the institute environment, clients, and colleagues. As part of this, Ironwood Institute supports a system of informed consequences for actions.

Overseas students require certain support services as they are living and studying in an unfamiliar environment. Ironwood provides access to certain services to ensure the mental and physical wellbeing of their overseas students.

A number of approaches for course assessment are used at Ironwood Institute. Depending on the course level assessment approaches may include observation of performance in class, workshops, case studies, projects, assignments, presentations, role-play, written tests, examination, oral tests, and practical assessment. Students will be given warning of the time and forms of any assessments and will not be expected to sit for an assessment they have not prepared for. Students will be given an opportunity for at least one reassessment for any competencies not achieved on the first attempt.

Students who enrol in any of Ironwood Institute’s full-time programs are enrolled in a scheduled 20 hours course contact per study week. You must attend all scheduled classes during your study term. If you are sick, you must inform an Ironwood Institute staff member as soon as possible. You will need to provide a medical certificate as proof of your illness.

All primary student visa holders have a mandatory visa condition (8202). The condition requires you (among other requirements) to maintain satisfactory course progress for each study period as required by Ironwood Institute.

International students are expected to complete their course within the duration specified in their Confirmation of Enrolment (CoE). Ironwood Institute may deliver elements of a course through online or distance delivery and will not exceed more than a third of the total course and students enrol in at least one face-to-face unit on campus in any given study period/semester. Ironwood Institute will only extend the study duration for a course through the issuing of a new CoE in limited circumstances.